(Technically, this may give SOME validity to their 'un-supported' argument, but certainly not in a way that makes me sympathetic.) Despite the fact that I'll obviously be stuck fixing THIS problem on my own, THEIR software is breaking ITSELF in response to the OS, not the other way around. And I stand by that even in this instance with the missing libraries. not vague, cop-out excuses about OS-support, nor an expectation that re-installing the whole OS is a suitable fix for an application. But more to the point.īecause when I'm paying for a service, I expect that when that service isn't working, I'll get a reasonable effort from support staff to resolve the issues with said service. Virtualized/containerized ubuntu is still ubuntu. (at least, no less disingenuous than their support staff clinging to that 'not supported' B.S.)įor one, I wouldn't be lying. and also so I don't have to be disingenuous when I say it's running on ubuntu when asking for help. If I had been able to find another unlimited backup provider with any linux support (carbonite doesn't do linux, backblaze only supports it on b2, which is not unlimited), I would have bailed a long time ago.Īt some point, I might experiment with stuffing their app app inside a thin ubuntu chroot or lxc container, and bind-mounting all of my backed-up directories inside of it, just to avoid having to manually work around this every update. 'Reinstall your OS and I can help you' is NOT support.

Instead, it just gets their customers angry at the support staff because of a refusal to help, or give any useful information whatsoever. other than the fact that drawing attention to their presumably-intentional hostility to non-Ubuntu/RHEL Linux might make their developers look bad. Yeah, and the fact that they can't even explain WHY it doesn't work for us 'unsupported linux' users is so absurd.

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